“The queue and the SLA finally live in the same place. First response is no longer a guess.”
Jordan Hale · Director of Support · Cedar Ridge Marine
IT Support Solutions
A real queue instead of another inbox.
Northstar is the group’s helpdesk company: tickets, SLAs, customers, agent workload, AI triage, and day playback — so operators are not left managing support in email.
$0MIllustrative client savings since 2021
0%Faster first response
0MTickets triaged
Figures are illustrative for this demonstration.
What it offers
- Ticket console with SLA clocks and customer context
- Agent workload and shift visibility
- AI triage that routes before the pile grows
- Day playback when you need to see how a queue actually moved
Who it is for
Internal IT and dealer support teams that have outgrown a shared inbox and cannot staff a full service-management suite.
How it joined the group
The consulting engagements kept ending with “you need a real queue.” In 2021 Solesbee bought an independent IT support console so operators were not left with another inbox. Northstar became the group’s helpdesk company.
From support leads
Composite stories for this demonstration.
“AI triage cut the after-hours pile. We see the work before it pages someone.”
Priya Nair · IT Manager · Highline RV Group
“One console instead of three inboxes. That was the whole job.”
Sam Whitfield · Service Desk Lead · Lakeshore Equipment